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Poudre River Public Library District

Library Aide - Computer Lab Monitor

Public Service – Fort Collins, Colorado
Department Public Service
Employment Type Fluctuating Hourly
Minimum Experience Entry-level
Compensation 13.30 per hour

Working at Poudre River Public Library District is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out!

SELECTION PROCESS:  Application deadline is 5:00 p.m. MT on March 25, 2019. All applicants must apply online and submit a cover letter and resume. 

Applicants will receive an email acknowledgment when the application has been successfully submitted.  Completed applications will be forwarded to the hiring manager.  Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up-to-date.

 Post-offer background check required.

  

Job Description

Job Title:             Library Aide - Computer Lab Monitor

Reports To:         Digital Literacy Librarian

Location:             Old Town Library

Job Type:            Part-time, hourly

FLSA Status:       Non-exempt

Rate of Pay:        $13.30 per hour

Schedule:            Fluctuating, including evenings and weekends

Benefits:              This position is not eligible for benefits

 Summary:  Provides excellent customer service while assisting patrons in the use of public internet stations, Xerox machines, 3D Printing, audiovisual equipment, and study rooms. Helps the public build digital literacy skills by responding to requests for computer assistance and teaching Digital Literacy classes.

 Essential Duties and Responsibilities include the following:

  • Demonstrates a professional, positive, cooperative, flexible, team-oriented working relationship with staff, co-workers, and volunteers.
  • Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications, and appearance while performing duties in both the public and staff areas.
  • Performs circulation duties that include contact with patrons such as registration and renewal of patrons’ accounts, and checking library materials in and out.
  • Provides exceptional customer service by making patrons the first priority and effectively and efficiently performing job tasks.
  • Provides accurate informational and directional assistance to patron inquiries.
  • Assists patrons using public internet stations.
  • Assists patrons in locating library materials utilizing Public Access Catalog (OPAC).
  • Assists patrons in the use of Xerox machines, including copying, scanning, emailing, faxing, and wireless printing.
  • Assists patrons with 3D printing jobs.
  • Proficiently handles opening and closing duties of the computer lab and 3D printer.
  • Proactively learns about new technologies, particularly those offered as a library service.
  • Stays current on Poudre River Public Library District policies, processes, procedures, and technologies required to perform work duties.
  • Other duties, as assigned.

Knowledge, Skills, and Abilities include the following:

  • Skill in customer service including dealing with difficult patrons and volatile situations.
  • Able to work effectively with many diverse populations including people experiencing homelessness.
  • Able to stay calm under pressure.
  • Able to show patience and maintain professionalism when working with challenging patrons.
  • Intermediate knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), internet navigation, and social media outlets.
  • Able to follow verbal and written instructions.
  • Able to communicate effectively in person, via telephone, and in writing.
  • Able to work with limited supervision and to exercise independent judgment as required.
  • Able to multi-task while working with interruptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Minimum age of 18 with a high school diploma or general education degree (GED) is required.  Experience working in a library, retail environment, or computer-related field preferred. 

Language Abilities: 

Able to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  Fluency in English is required.  Fluency in Spanish or other language is desirable.

Reasoning Abilities: 

Able to apply common sense and logical thinking in order to form a conclusion or judgment.   Able to deal with problems involving a few concrete variables in standardized situations.

Work Environment: Work is performed indoors in a standard library environment. The Computer Lab Monitor is required to work a variety of schedule hours including days, nights, and weekends.

Physical Demands:  The Computer Lab monitor is regularly required to sit and stand for long periods of time, stoop, bend, reach, carry, push, and pull. They must be able to lift weights up to 20 lbs. They must have manual dexterity to operate a computer and grasp books. They must have correctable vision to read the computer screen and locate books on shelves. They must be able to perform the various tasks of the job, which require continuous and repetitive arm, hand, and wrist movement.

The Poudre River Public Library District will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities.  Please call (970) 221-6740 for assistance.

Poudre River Public Library District is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.

 

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Apply for this Job
  • Location
    Fort Collins, Colorado
  • Department
    Public Service
  • Employment Type
    Fluctuating Hourly
  • Minimum Experience
    Entry-level
  • Compensation
    13.30 per hour
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